Delivery
Every package we send comes with a tracking number and is insured against loss, so you can rest easy. 😴✨
We make it a point of honor to prepare and package your orders with the greatest care. Just 24 hours after receiving your payment (in working days, of course), your package will be shipped from France and hit the road. 🚀 Don't forget to add to this the travel time of our carriers, which you will have chosen when validating your order.
Don't lose sight of your package! Once your order is on its way, an email will be sent to you with your tracking number.
Thanks to it, you will be able to follow the journey of your package step by step directly on the website of our carrier partner.
And for the price, no bad surprises! It is carefully calculated based on the weight of your package and is clearly indicated to you at the last step of your order, including packaging and shipping costs. Let us handle the little details to give you an experience as light and pleasant as the journey of your package!
Express Delivery with DPD Express or partners ⏰
In a hurry? Choose our Express delivery option to receive your order in 1 to 2 days, provided you place your order before 2 pm.
These delivery times will be confirmed during order finalization.
Standard Delivery with the local post service 🏠
Opt for delivery directly to your home, with our bubble envelopes or packages which will be deposited in your mailbox by the local service. In case of absence, a delivery notice will be left, allowing you to collect your package at the nearest post office.
Returns and Warranties
Warranty Included:
Our products come with a double guarantee: the legal guarantee of conformity and the guarantee against hidden defects. For new items, this warranty extends for 12 months from receipt of the item. As for second-hand products, they benefit from a 6-month warranty for spare parts and 12 months for reconditioned Macs from receipt.
Return Procedure:
To ensure an efficient return, please follow the following steps:
- Initiate your return request via the link provided for this purpose 📝on our site.
- Be sure to return the product in the same condition in which you received it.
- Pack the product carefully to ensure maximum protection during transport.
- Ensure shipment up to the value of the product.
- Include in the package an invoice or a return slip showing the order number and the reason for the return.
Cancellation Request:
At AvenueMac, you benefit from a 30-day cancellation period from the moment you receive your products. To exercise this right, you simply need to complete our online return form.
To qualify for a credit or a refund, it is crucial that the products are returned to us in perfect condition within 30 days of receipt. They must not have been used and must be sent back in their original packaging, without any marks or alterations. If these conditions are not met, the return will be denied, and no refund or credit will be issued.
Please note: After your return is accepted, you will be granted a credit for the amount of the product. This credit will allow you to freely choose among other products available on our website for your next purchase.
You also have the option to request a refund directly to your credit card. However, be aware that additional fees will be applied to the refund amount if you choose this option.
These fees, meant to cover the costs of restocking as well as packaging and shipping fees, are as follows:
-
€6 for items such as cables, chargers, batteries, trackpads, keys, and keyboards.
-
€18 for higher category products, including motherboards, screens, graphics cards, topcases, power supplies, SSDs, etc.
Refund :
We undertake to issue a refund within 5 working days of receipt and inspection of the return, provided that all return conditions are met. The refund will be made via the payment method used during the initial purchase. ✅
For more information on return procedures and guarantees, we invite you to consult our Terms of Sales.
Taxes
Europe
All prices include destination country VAT, which will be detailed when finalizing your order.
Intracommunity VAT
When finalizing your order, you have the option to enter your company's name and VAT number to qualify for an exemption. This information will appear on your invoice upon shipment. For a VAT exemption request, please send a copy of your invoice and your company's Swift bank account information to contact@avenue-mac.com within 90 days for a refund and an invoice update. Please note that this process may take up to 30 days.
DOM TOM, Switzerlandand other non-EU countries
For these destinations, the price of productsit is indicated excluding taxes. These orders may be subject to taxes and customs duties imposed upon package arrival. These additional costs are the responsibility of the customer and are his responsibility. We are unable to verify or advise our customers regarding applicable customs duties and taxes.
We remind our customers that by ordering from our site they are considered the importer of record and must comply with the laws and regulations of the country receiving the goods. It is important to note that cross-border deliveries may be subject to inspection by customs authorities.
We want our customers to be fully informed of possible opening and inspection procedures by customs.